Privacy Policy
GridRTLS is committed to protecting your privacy and maintaining transparency about how we collect, use, and safeguard your information.
Table of Contents
1. Overview
GridRTLS provides industrial-grade Real-Time Location Systems (RTLS) hardware including UWB anchors, positioning tags, BLE/AoA gateways, and RTK positioning solutions. This Privacy Policy applies to our website, product documentation, and business communications.
As a B2B hardware supplier focused on system integrators, distributors, and solution providers, we collect minimal personal information primarily for business communications, technical support, and order fulfillment.
This policy does not cover data collected by our hardware products when deployed at customer sites. Customers are responsible for their own privacy compliance when implementing RTLS solutions.
2. Information We Collect
Business Contact Information
- Name, job title, company name
- Business email address and phone number
- Mailing address for shipping and billing
- Industry sector and use case requirements
Technical & Project Information
- Site specifications (coverage area, environmental conditions)
- Integration requirements and existing system details
- Technical questions and support requests
- Product configuration and customization needs
Website Usage Data
- IP address, browser type, and device information
- Pages visited, download activity, and session duration
- Referral sources and search terms
- Geographic location (country/region level)
3. How We Use Information
Business Operations
- • Process RFQs and quotations
- • Fulfill orders and arrange shipping
- • Provide technical documentation
- • Handle warranty and support
Technical Support
- • Respond to integration questions
- • Provide installation guidance
- • Troubleshoot connectivity issues
- • Share protocol documentation
Marketing Communications
We may send product updates, technical bulletins, and industry insights to business contacts who have expressed interest in our solutions. You can opt out at any time.
4. Information Sharing
We Do Not Sell Personal Data
GridRTLS does not sell, rent, or trade personal information to third parties for marketing purposes.
Limited Sharing Scenarios
- Manufacturing Partners: Order details and shipping information for product fulfillment
- Logistics Providers: Shipping addresses and contact details for delivery
- Technical Partners: Project specifications for specialized integration support
- Legal Requirements: When required by law, regulation, or valid legal process
5. Data Security
Encryption
SSL/TLS encryption for data transmission and secure storage protocols
Access Control
Role-based access and regular security audits of our systems
Monitoring
Continuous monitoring for unauthorized access attempts
6. International Transfers
As a global B2B supplier, we may transfer personal information across borders to fulfill orders and provide support. We ensure adequate protection through:
- Standard contractual clauses with international partners
- Adequacy decisions where applicable
- Explicit consent for specific transfers when required
7. Your Rights
Data Subject Rights (GDPR/CCPA)
- • Access: Request copies of your personal data
- • Rectification: Correct inaccurate information
- • Erasure: Request deletion of your data
- • Portability: Receive data in machine-readable format
- • Restriction: Limit processing of your data
- • Objection: Opt out of marketing communications
To exercise these rights, contact us at [email protected]. We will respond within 30 days and may require identity verification.
9. Data Retention
Business Records
- • Customer contacts: 7 years after last interaction
- • Order records: 7 years for accounting/tax purposes
- • Technical support: 3 years after case closure
Website Data
- • Analytics data: 26 months maximum
- • Server logs: 12 months for security purposes
- • Marketing lists: Until opt-out or 3 years inactive
10. Contact Information
Privacy Questions or Requests
Email:
[email protected]Response Time:
Within 30 daysData Protection Officer:
For EU-related inquiries, contact our DPO at [email protected]
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated via email to registered business contacts.
Who we are
Suggested text: Our website address is: http://gridrtls.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.